Company Website: https:// www.oxts.com
      
      The Support Engineer - Regional is based in a geographical region (i.e. not in UK) and primarily provides product support and training for local (i.e. in their region) customers, representatives and other channel partners, in the local language.
      This includes resolving customer problems, creating support documentation, demonstrating OxTS products, developing application solutions, and identifying opportunities for improved products and services. The role requires in-depth understanding of the functionality and use of the company‘s products and their applications and requires frequent travel in their region and occasional travel outside their region (e.g. to the UK).
      
      Duties and Responsibilities
      
      o Provide customer support by helping customers and representatives with the application of OxTS products; answer questions and resolve issues. Process and analyse customer data sets to establish cause of anomalies; assist to re-process data to remove or reduce effects of anomalies
      o Able to provide technical support in both English and Chinese
      o Support local representatives or other channel partners e.g. system integrators
      o Build and maintain a working relationship with each key account to understand their business and communicate that within OxTS
      o Provide technical information on products, their performance, and their application
      o Provide technical support, answer enquiries, requests and resolve issues, get feedback on opportunities for improvement
      o Support the roll-out of new and updated products. Explain new features and how they will help to sell products
      o Provide training in the use of OxTS products and systems
      o Provide product demonstrations to prospective customers
      o Develop and deliver training courses to educate customers and representatives in proper use of the company‘s products
      o Support OxTS at regional industry exhibitions
      o Write FAQs, technical articles, support guides, and application notes

联系人:周炎

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电子信箱: cbbclphr@cbbc.org